Last updated September 9, 2026
Support
Stuck on something? Start with the answers below, and email us if you need more help. We usually reply within one business day.
Contact support
Email support@luminary-app.com with a short description of the problem, your device model, and the app version (Settings → About). Screenshots help a lot.
Frequently asked questions
I can't sign in.
Use “Forgot password” on the sign-in screen to receive a reset link. If you signed up with a university email that no longer works, contact support and we will move your account to a new address.
My notes are not syncing.
Make sure you are online and running the latest version of the app. Pull down on the notes list to force a sync. If it still fails, send us the device model and app version shown in Settings → About.
How do I delete my account?
Go to Settings → Account → Delete account in the app, or follow the steps on the account deletion page. Deletion is permanent.
How do I cancel a subscription?
Subscriptions are managed by the App Store or Google Play. Open your store account settings, choose Subscriptions, and cancel Luminary there.
Can I export my notes?
Yes. Open a note, tap the share icon and choose PDF or image. For a full export of your account data, email our privacy team.
Privacy requests
For data access, export or deletion requests, email privacy@luminary-app.com or see the Privacy Policy and account deletion pages.